Please enter your login details below
0 | £0.00 | My Basket

Great products at great prices

If you have a question about shopping online at WEST'S DIY, please look below for our frequently asked questions. 

How do I sign up for the WEST'S DIY newsletters and loyalty points scheme?

You can sign up for our monthly news letter in the sign up for the news letter bar. You can only sign up for loyalty points when you are placing an order. You must create an Account when prompted too by adding a password.  We recommend this as it saves time at the checkout with future orders and keeps you up to date with promotions and offers.


What types of payments do you accept?

We accept all types of card payments through our secure payment system with Reflex payments, we also accept PayPal.

How do I know if my order has been placed?

When we receive your online order, an order acknowledgement screen will appear, this includes an order reference number, we will also email you to confirm we have your order.

When will the payment be taken?

Once the order has been placed payment will be taken to ensure availability of the product.

Can I add to an existing order?

You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you cannot add items to the same order. If you would like to purchase more items, please place a new order.

My Payment has been declined?

If your card was refused you can try resubmitting your order using a different card. For details on why your card was refused, please contact your card issuer.

Do I have to sign up to the WEST'S DIY newsletters and loyalty points scheme?

No, you can just click on the no thanks button when placing an order.

Can I return a product, exchange it or get a refund?

Information is available in our returns policy.